Flight Cancellations

If you are looking for the flight status of other flights, you can check the Departures or Arrivals page.

My flight is cancelled, what do I do?

Flight cancellations can disrupt your travel plans, but knowing the right steps to take can help you navigate the inconvenience with ease.

Contact your airline

The first thing you should do is contact your airline to confirm the cancellation and to know your options. Airlines usually offer rebooking, refund, or compensation for cancelled flights.

Assert your rights

The following are your rights as a passenger according to the Air Passenger Bill of Rights. This is applicable for flights within the Philippines, and flights that depart or arrive in the Philippines.

If your flight is cancelled more than 24 hours of your scheduled time of departure, you are entitled to rebooking OR be reimbursed for the entire cost of the ticket.

If your flight is cancelled less than 24 hours of your scheduled time of departure, you are entitled to rebook the ticket without additional charge, be endorsed to another airline without paying fare difference, or be reimbursed for the entire cost of the ticket.

If you are offered a travel voucher instead of a refund but don't want to accept it, you can demand a refund instead. Should the airline decline, you can reach out to the Civil Aeronautics Board (CAB) desk at the airport for assistance or you can file a complaint via email by sending an email to legal@cab.gov.ph.